Existing Customers

Ontario SPCA Pet Insurance Programs® is excited to unveil our new Customer Portal. Ontario SPCA Pet Insurance Programs® now offers 24/7 access to the information you want most.

This new process is the first step in us reaching our goals of reducing customer wait time and improving the overall customer experience.

Here’s what you can expect from our new Customer Portal:

  • An easy, secure way to submit insurance claims
  • Check the status of claims online, anywhere, anytime
  • Update and view billing information without picking up the phone
  • Even more features to come!

Whenever you want to submit a claim, you will need to log into the portal and submit digital copies of your paid invoice and medical records.

Call Centre Hours (Eastern Time)
8:00am to 9:00pm (Mon-Fri)
9:00am to 6:00pm (Sat)

Call us toll free: 1-866-600-2445
Fax: 1-866-369-PETS(7387)

Medical conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not available for coverage. This advertisement is an outline only, the actual policy issued terms and conditions will prevail.